Privacy Policy
Last updated 10 September 2026
Who we are
Alexa Monroe Design is a trading name of NOW BUSINESS LTD, registered in Scotland, company number SC652950. Our business address is Unit A14, Whitecrook Business Centre, 78 Whitecrook Street, Clydebank, G81 1QF. We are responsible for the personal information we use to run our shop. Contact hello@alexamonroedesign.co.uk for privacy enquiries or to exercise your rights.
Information we collect
We receive your contact and delivery details, order and payment references, messages, reviews and the names, dates, locations, photographs or other content you provide for personalised products. We also receive technical information such as IP address, browser and device details and, where you accept optional cookies, information about visits and advertising. Marketplace orders may provide information through Etsy, Amazon, eBay or other marketplaces you purchase from. Please only upload personal information or images you are entitled to share. We do not need sensitive information for personalised products.
How and why we use it
We use order information to take payment, create your products, arrange delivery and provide support, as necessary to perform our contract with you. We keep accounting records to meet legal obligations. We use proportionate security logs and correspondence to protect our services, prevent fraud and manage disputes in our legitimate interests. Optional analytics and advertising cookies rely on your consent. Where we ask you to subscribe to marketing, you can withdraw your consent using the unsubscribe option or by contacting us. Required checkout details are necessary to fulfil an order; without them we may be unable to supply your purchase.
Who receives information
Only people and service providers who need information for the relevant purpose should receive it. These include our hosting provider OVHcloud, Stripe for payments, Google Workspace for business email and operational records, Dropbox for files and backups, production and fulfilment providers including Print Post where used, and delivery carriers. Payment card details are handled by Stripe; we do not need your full card number. Marketplaces and payment providers also use information under their own privacy notices. We may disclose information where required by law or to establish or defend legal claims. We do not sell your personal information.
AI-assisted support and production
Our website chat uses OpenAI to help answer questions. Messages and associated technical information may be processed by that service, and conversation history may be kept to provide and review support. Some business workflows also use AI assistance to interpret customer instructions. Do not put payment card details or sensitive personal information into chat. Contact us directly if you prefer human assistance. We do not use the website chat to make decisions with legal or similarly significant effects about you.
Cookies and similar technologies
Essential storage supports functions such as your basket and cookie preferences. Optional measurement and advertising tools may include Google Analytics and Google Ads, Meta Pixel and Microsoft Clarity when configured. They help measure visits, advertising and how the website is used. These optional tools load only after you choose Accept. You can choose Decline or reopen Cookie settings in the footer to change your choice. Withdrawing consent stops future optional tracking on this website; it does not undo processing that already occurred. Your browser also lets you manage cookies.
International processing
Our service providers may store or process information outside the UK, including in the United States and other countries where they operate. Where UK transfer rules apply, we use applicable adequacy arrangements or contractual safeguards with the provider. Contact us for information about the safeguards relevant to your information. A UK business address does not mean all cloud processing takes place in the UK.
How long we keep information
We keep information only for as long as needed for the purpose for which it was collected, including fulfilling orders, resolving queries or disputes and meeting accounting and legal obligations. Different records have different retention needs. Personalisation files, chat history and technical logs should be removed when no longer needed; we can explain the applicable period or criteria on request. If a record must be retained by law or for a legal claim, we restrict its use. Deleted information may remain in restricted backups until the normal backup cycle replaces it; if restored, the deletion must be reapplied.
Your rights
Depending on the circumstances, you can request access, correction, deletion or a portable copy of your information, restrict its use, or object to processing based on legitimate interests. You can withdraw consent at any time. Contact us using the email above; we may need proportionate information to verify your identity. We normally respond within one month, and will explain any lawful extension or exception. You can complain to the UK Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. You do not have to contact us first.
Security and updates
We use technical and organisational measures to protect information and limit access. No internet service can promise absolute security. We review this notice when our use of information changes and at least annually. Last updated: 10 September 2026.