Frequently Asked Questions
Frequently Asked Questions
We have gathered answers to the questions we are asked most often. If you cannot find what you are looking for below, please do not hesitate to get in touch — we are always happy to help.
How do I order a personalised print?
Simply choose the design you love from our collections, then use the personalisation options on the product page to add your details — locations, names, dates, colours, and any other custom elements. Once you are happy with your choices, add to basket and check out as normal. We will take care of the rest!
How long will my order take to arrive?
Because every piece is made to order, please allow a short production time before dispatch. Typically, orders are produced and dispatched within 3 to 5 working days. Delivery then takes an additional 1 to 3 working days for UK orders. During busy periods (such as Christmas and Valentine's Day), production may take a little longer — we will always keep you updated.
Can I see a proof before my print is made?
We do not routinely send proofs before printing, as our product pages include clear previews of how your personalisation will look. However, if you have a complex or unusual request, please contact us before or shortly after ordering and we will be happy to arrange a digital proof for you.
What paper and printing quality do you use?
We use premium heavyweight paper (at least 250gsm) with a smooth, luxurious finish. Our prints are produced using professional-grade, archival-quality inks that resist fading, ensuring your artwork stays vibrant for years to come.
Can I make changes to my order after placing it?
We begin working on orders promptly, so please double-check all personalisation details before completing your purchase. If you spot an error, contact us as soon as possible and we will do our best to make changes — but please be aware that once production has started, amendments may not be possible.
Do you ship internationally?
Yes, we do! We ship worldwide. International delivery times vary depending on the destination, but typically take between 5 and 15 working days after dispatch. Please note that international orders may be subject to local customs charges or import duties, which are the responsibility of the recipient.
Do you offer digital downloads as well as physical prints?
Selected designs are available as digital downloads, which you can print at home or at your local print shop. Check the individual product listing for availability. Physical prints are produced and posted to you on our premium paper.
What is your returns policy on personalised items?
As each piece is custom-made to your specifications, we are unable to accept returns or offer refunds on personalised items unless they arrive damaged or faulty. If there is an issue with your order, please contact us within 14 days of receiving it and we will make it right. For full details, please see our Returns & Exchanges page.