Terms & Conditions

Please read these terms and conditions carefully before using the Alexa Monroe Design website (www.alexamonroedesign.co.uk) or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. About Us

Alexa Monroe Design is a personalised print and map art business based in Scotland, United Kingdom. References to “we”, “us”, or “our” refer to Alexa Monroe Design.

2. Use of This Website

You may use this website for lawful purposes only. You must not use this website in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity. We reserve the right to restrict or terminate access to the website at our discretion.

3. Orders and Payment

All orders placed through our website constitute an offer to purchase. We reserve the right to decline any order at our discretion.
Prices are displayed in GBP (British Pounds) and include VAT where applicable.
Payment is taken at the time of ordering via our secure payment provider.
An order confirmation email does not constitute acceptance of your order. Acceptance occurs when we dispatch your item and send a dispatch confirmation.

4. Personalised Products

Our products are personalised and made to order based on the details you provide at checkout. It is your responsibility to ensure all personalisation details — including names, dates, locations, and spelling — are accurate before completing your order. We produce items exactly as specified and cannot be held responsible for errors in the information you supply.

5. Production and Delivery

Estimated production and delivery times are provided as a guide only and are not guaranteed. We will make every reasonable effort to fulfil your order within the stated timeframe. For full details, please see our Shipping & Delivery page.

6. Returns, Refunds, and Cancellations

As our products are personalised and made to order, they are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013. Returns and refunds are only available where items are damaged, faulty, or not as described. For full details, please see our Returns & Exchanges page.

7. Intellectual Property

All content on this website — including but not limited to designs, images, text, logos, and graphics — is the property of Alexa Monroe Design and is protected by UK and international copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

Personalised prints purchased from us are for personal use only and may not be reproduced, resold, or used for commercial purposes.

8. Limitation of Liability

To the fullest extent permitted by law, Alexa Monroe Design shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant order. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website and placing an order, you consent to the collection and use of your information as described in that policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites and do not endorse them.

11. Changes to These Terms

We reserve the right to update or amend these terms and conditions at any time. Any changes will be posted on this page and take effect immediately. It is your responsibility to review these terms periodically.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Last updated: March 2026

Terms & Conditions